We place your satisfaction at the top of our priorities, and we strive to provide a unique, personalized experience in every detail. Given the nature of the service we provide, we would like to clarify our cancellation and refund policy.
1. Product nature
Our service is A custom song is composed and composed based on details provided by the customer , such as the occasion, names, memories, and other personal information. This means that each product is unique and tailored specifically to the customer and cannot be resold or reused.
2. Cancellation Policy
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The customer can Cancel the order within the first 12 hours only After completing the payment process, provided that work on the song has not yet begun.
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After 12 hours or the start of work, The order cannot be cancelled or refunded .
3. Return Policy
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We do not accept returns or refunds. After the work is delivered, due to the privacy of the service and the inability to reuse the product.
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If there is Clear error caused by the work team (such as mentioning a wrong name or details other than those provided by the customer), we will With one free modification On the song to ensure customer satisfaction.
4. Amendments
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The customer has the right to request One simple free modification Within 48 hours of receiving the first copy (e.g., word correction or pronunciation correction).
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Any additional modifications or major changes may be required. Additional fees It is agreed upon in advance.
5. Exceptions
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Refunds or cancellations are not possible if the customer is late in sending the requested information within the agreed period, resulting in a delay in delivery.
We are here to ensure that your experience with us is exceptional, and we do our best to deliver work that meets your expectations and expresses your feelings in the most beautiful way.